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Help Pages > Order Cancellation

Order Cancellation

Cancelling an order

You can cancel your order at any time prior to dispatch. (You will be informed by email when we have dispatched the goods.)

In Your Account, select Cancel an Order (If you have not entered them already, you will be asked for your email address and password.) The orders awaiting dispatch will be listed. Click the number of the order you wish to cancel. (If the order does not appear in the list, that may be because it has already been dispatched. Return to Your Account and View All Orders to confirm its status.) To cancel the order, click its order number. The order will be displayed in full. Click Cancel this order at the bottom of the page to confirm the cancellation. Once you have completed this step, the order is cancelled, and you will receive an e-mail in confirmation.

If the order has already been dispatched, you can still return an item to us. Please read our Returns Policy to find out how.

If you have searched thoroughly and still can't find the answer to your question in our help pages, then please email the webmaster, who will do his best to help you.

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