Orders received on-line are acknowledged immediately by email.
Goods are made up to order, and you will receive a further email to inform you
when they have been dispatched. You can check the progress of your order by selecting
Order Tracking when viewing your account. We aim to dispatch goods within seven
days of receiving your order.
Goods are mailed to the delivery address you specify. Packages to destinations outside
the UK are sent via Airmail. We cannot guarantee a delivery date, as this is dependent
on the speed of the mail service in the destination country. For deliveries within the
United Kingdom, please allow up to six working days after the dispatch date. For deliveries
outside the UK, please allow up to ten working days from dispatch.
Our delivery charges cover the cost of mailing and insurance cover.
Delayed or Lost
ItemsIf your order has not arrived within the period stated above, it is advisable
to check with your local mail sorting office, as it is possible that they were unable to
deliver the package to you for some reason. If the goods are irretrievably lost, we will
replace them at no further cost to you.
Goods ordered for delivery overseas may be subject to import duties and taxes levied by the
receiving country. In such cases the recipient is considered the importer of record and must
comply with the laws and regulations of that country. If you are the recipient, you yourself
are liable for all additional charges that may be due. Since customs policies vary from country,
we cannot determine whether the goods will incur duties or what the amount might be. Your local
customs office will help you if you require further information. The goods and their value in
British Pounds are listed on the outside of the package. Please be aware that customs authorities
may open and inspect packages.