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Help Pages > Dispatch, Delivery, Charges and Customs

Dispatch, Delivery, Charges and Customs

Our commitment to you

Dispatch

Orders received on-line are acknowledged immediately by email. Goods are made up to order, and you will receive a further email to inform you when they have been dispatched. You can check the progress of your order by selecting Order Tracking when viewing your account. We aim to dispatch goods within seven days of receiving your order.

Delivery

Goods are mailed to the delivery address you specify. Packages to destinations outside the UK are sent via Airmail. We cannot guarantee a delivery date, as this is dependent on the speed of the mail service in the destination country. For deliveries within the United Kingdom, please allow up to six working days after the dispatch date. For deliveries outside the UK, please allow up to ten working days from dispatch.

Delivery Charges

Our delivery charges cover the cost of mailing and insurance cover.

Delayed or Lost Items

If your order has not arrived within the period stated above, it is advisable to check with your local mail sorting office, as it is possible that they were unable to deliver the package to you for some reason. If the goods are irretrievably lost, we will replace them at no further cost to you.

Customs

Goods ordered for delivery overseas may be subject to import duties and taxes levied by the receiving country. In such cases the recipient is considered the importer of record and must comply with the laws and regulations of that country. If you are the recipient, you yourself are liable for all additional charges that may be due. Since customs policies vary from country, we cannot determine whether the goods will incur duties or what the amount might be. Your local customs office will help you if you require further information. The goods and their value in British Pounds are listed on the outside of the package. Please be aware that customs authorities may open and inspect packages.

If you have searched thoroughly and still can't find the answer to your question in our help pages, then please email the webmaster, who will do his best to help you.

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